Customer Service

Last updated: May 2026

1. Our Commitment to You

At Cowboy’s Country Emporium, we believe customer service should feel like stepping into a warm Texas welcome. Whether you shop with us online or in‑store, we’re here to help, answer questions, and make sure you leave satisfied.

If you ever need assistance, we’re just a message away.

2. How to Contact Us

You can reach our customer service team through any of the following:

Email: contact@cowboyscountryemporium.com

Location: Highway 276, Between Emory & Tawakoni, Texas

We do our best to respond to all messages within 24–48 hours.

3. Store Hours

Our hours may vary seasonally. Check the homepage or contact us directly for the most current schedule.

4. Order Assistance

If you need help with an online order — tracking, questions, or changes — we’re happy to assist. Please include your order number when contacting us so we can help you faster.

5. Returns & Exchanges

We want you to love what you buy. Most items can be returned or exchanged within 14 days if they’re unused and in original condition.

Full details are in our Return & Refund Policy.

6. Shipping Questions

Need help with delivery times, tracking, or shipping options? Visit our Shipping Policy for complete details.

7. Product Questions

If you have questions about an item — size, condition, availability, or special features — just reach out. We’re happy to provide more information or photos when possible.

8. Special Requests & Custom Orders

For certain handmade or specialty items, we may be able to take custom requests. Contact us to discuss availability and details.

9. Feedback & Suggestions

We love hearing from our customers. If you have ideas, suggestions, or feedback that could help us improve, don’t hesitate to share.

10. Respectful Environment

We treat every customer with kindness and respect, and we expect the same in return. We reserve the right to refuse service to anyone engaging in abusive or disruptive behavior.

11. Need More Help?

If you didn’t find what you were looking for, just reach out — we’re here to help however we can.

Cowboy’s Country Emporium Highway 276, Between Emory & Tawakoni, Texas

Email: contact@cowboyscountryemporium.com