Shipping Policy

Last updated: May 2026

1. Overview

Cowboy’s Country Emporium (“we,” “our,” or “us”) is committed to getting your items to you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

2. Processing Time

Orders are typically processed within 1–3 business days. Processing time may be longer during holidays, special events, or high‑volume periods.

We will notify you if there are any unexpected delays.

3. Shipping Methods & Delivery Times

We offer several shipping options at checkout. Delivery times depend on the carrier and your location. Typical delivery windows include:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

• Priority Shipping: 1–2 business days

Delivery times are estimates and may vary due to weather, carrier delays, or other factors outside our control.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

• Order weight

• Destination

• Selected shipping method

Any promotional free‑shipping offers will be clearly displayed when available.

5. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number (if applicable). Tracking updates depend on the carrier and may take time to appear.

6. Shipping Restrictions

Some items may have shipping limitations due to size, weight, or carrier rules. We currently ship within the United States only.

7. Lost, Delayed, or Damaged Packages

If your package is lost, delayed, or arrives damaged:

• Contact us as soon as possible

• Provide your order number and any relevant details

• Include photos if the item is damaged

We will work with the carrier to resolve the issue and make it right.

8. Incorrect Shipping Information

Please double‑check your shipping address at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an incorrect address, additional shipping charges may apply.

9. In‑Store Pickup (If Offered)

If we offer local pickup at our physical store, details will be provided at checkout. Pickup orders must be collected within the stated timeframe.

10. Contact Us

If you have questions about shipping or need help with an order, contact us at:

Cowboy’s Country Emporium Highway 276, Between Emory & Tawakoni, Texas

Email: contact@cowboyscountryemporium.com