Return & Refund Policy

Last updated: May 2026

1. Overview

At Cowboy’s Country Emporium (“we,” “our,” or “us”), we want every customer to be happy with their purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for both in‑store and online purchases.

2. Eligibility for Returns

We accept returns on most items within 14 days of purchase, provided that:

• The item is in new, unused condition

• The item includes all original packaging, tags, and accessories

• You have a valid receipt or proof of purchase

Some items may be non‑returnable, including:

• Clearance or final‑sale items

• Perishable goods

• Custom or personalized items

• Gift cards

3. In‑Store Returns

Items purchased in‑store must be returned to our physical location. Bring the item and your receipt, and our team will assist you with a refund or exchange.

4. Online Returns

If you purchased an item through our website:

• Contact us first to request a return authorization

• Ship the item back to us in its original condition

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

Refunds for online purchases will be issued once the returned item is received and inspected.

5. Exchanges

We are happy to offer exchanges for eligible items. If the replacement item is unavailable, we will issue a refund instead.

6. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery

• Provide photos and a description of the issue

• We will replace the item or issue a refund at no cost to you

7. Refund Processing

Approved refunds will be issued to the original payment method. Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider.

8. Non‑Refundable Items

The following items cannot be returned or refunded:

• Final‑sale or clearance items

• Gift cards

• Custom or personalized products

• Items showing signs of wear, damage, or misuse

9. Contact Us

If you have questions about a return or need help with a purchase, contact us at:

Cowboy’s Country Emporium Highway 276, Between Emory & Tawakoni, Texas

Email: contact@cowboyscountryemporium.com